It's management complacency, if the paperwork is correct and up to date, that's often all they care about. Anyone can tick a box, not everyone is able to use their initiative and see what needs doing. I always remember a local employer telling her staff "Never walk back to the kitchen without taking something with you", I often watch cafe and restaurant staff serving customers and then returning empty handed to the kitchen past tables that need clearing. I've often been in a busy restaurant and had to ask for the table to be cleared. On the other hand I can see how employees lack concern when they are dictated to from afar,feel they have to jump through hoops whilst being paid peanuts. That boss would roll her sleeves up and muck in at busy times and the staff always seemed happy and hard working.