Talking of Energy companies Scottish Power is my topic. Three years ago my elderly mother had new meters installed. She is still on two meters ,one for regular daytime and one for her off peak night storage heaters. Recently my sister and i have been dealing with her bills etc and couldnt get our heads around how high her bills were. We at first began to think as my mother is getting increasingly forgetful and suffers sleepless nights, she was leaving too many appliances on immersion, electric fires etc. So we didnt question it immediately .It was when there was a fault with the timing clock switching over to daylight hours, we had an engineer over and whilst he was working on the fault, i asked him to confirm for me which meter was which as i had suspicions the charges per meter were a bit odd. He told me which was which and i said that it didnt tally with her bills. So he and i did a quick reckon up and he said to me that he thought my mother had been overcharged by quite a lot of money. I thanked him and was so glad we had picked up on it i gave him 20quid to buy a drink, it wasnt much but i am so glad i did.
My sister and i have pestered Scottish power to have this checked, at first I was told the engineer didnt know what he was talking about,
ha! by a person just sitting in the call centre. She was quite rude to me. Now we have finally got it sorted and my mother has overpaid her electric for 3 years and they are refunding £1600.00. She is 85 and hasnt a clue how to work these things out. I wonder how many other folk has this happened too and could still be overpaying because of a mistake (ie for us the original engineer who changed the meters over three years ago)If my mother had moved or gone in a home, she or we wouldnt have known and that money would have been lost.
So im just warning others to check or get someone to do it for you if you have separate meters and separate tariffs. I also thank again the young man who dealt with the fault where ever he is.
