In recent years, the Trip Advisor reviews for The Grand Hotel are little short of dire.
So, during 2014 a new Manager was installed, with a remit to rigorously improve standards.
For a while, I started to hear better reports, from some guests, and the odd member of staff.
Sadly however, the more stringent approach taken by the Manager led to him being sacked, due to allegations of bullying.
Instead, a Manager of another facility based in Prestatyn has been asked to manage both sites, from their base in Prestatyn,
There is no longer a General Manager of that massive hotel, based in the hotel.
It would appear that since then, the lunatics are now running the asylum.
