Today Mrs Fester and I popped into the Venue Cymru to do 2 things....
Firstly, we booked to see The King and I, its one of my very favourites, and I can't wait..
Secondly, we tried to book for a Valentine's day meal, which was advertised in the recent booklet.
Here, we failed miserably.
Despite the advert being very prominent and urging us to book soon to avoid disappointment, the reception staff knew nothing about it. They looked mystified at the booklet when I showed it to them.
They sent us upstairs to the restaurant, where 2 teenage staff looked equally puzzled by our enquiry.
Bless them, at least they attempted to call a supervisor, and then a manager...(neither were available)
Eventually we just left as the whole thing was embarrassing.
This just demonstrates that even when the VC marketing team come up with a tempting offer, they don't have the management ability to actually deliver it.