Claiming can also be a stumbling block with the council insurers.
My son suffered pothole damage on Glanwydden Lane a couple of eyars ago - bent wheel, split tyre and damaged strut.
The council site showed that that location had been reported a couple of times previously.
In fact, the potholes, there were a few close together, were marked with yellow paint for repairing.
A claim was submitted, along with photographs of the potholes showing the yellow paint, and a copy of the reports taken from the website.
The insurers (Zurich) came back to say that they had contacted CCBC who stated that the road had been inspected and no damage found, despite the fact that we'd sent photos showing the holes marked.
A couple of weeks later the potholes were repaired.
My son was out of pocket to a couple of humdred quid.