My landline phone stopped working today so we contacted BT Faults only to be told that we must contact our internet provider so we did
What a fisco doing it by phone and listening to a robot is so annoying and it said that I should follow the instructions in a text that they had just sent to me.
I couldn't even say that my phone isn't working so I can't get a text message
So with no e-mail address available or other phone numbers, I dialed my internet suppliers number again and did something which did me a big favour in more ways that one.
Firstly instead of pressin button 1 for help, I pressed button 2 for sales and I was immediately put through to a human being!
I told him my story and was in turn put through to another two people
The first was an IT Operator who had already checked and called Open Reach who are now coming to deal with the fault which is outside my house
The other person I spoke to wanted to speak to me because I was out of contract with my internet providor. He then offered me a contract with exactly the same package as I had and all for about £25.00 a month less than what I was paying now
I've ,learnt two valuable things as a result of the phone not working
If you don't want to be a robot press the button for sales and you'll speak to a human
Secondly check on your contract with your internet provider and if it has expired like mine did then approach them for the terms and conditions of a new one. Thanks to my faulty landline I will now be £300.00 a year better off
