Transitioning to digital landlines: everything you need to know
You may have heard that landlines are changing and that the UK’s telephone network is
going digital. These changes will affect everyone who has a landline they’d like to keep
using. You needn’t worry: for most people, the switch is incredibly simple. Here’s what
you need to know and how you can help friends or family members who may be
concerned.
Earlier this year, BT and Neighbourhood Watch partnered to help communities navigate this
change, particularly in rural and hard-to-reach areas, across England and Wales. With 250
events planned, our volunteers are busy raising awareness, answering questions and
supporting the switch.
However, there’s still work to be done to ensure everyone, particularly vulnerable people,
know about the switch, what it means to them, what they need to do to prepare – and how
you can help them.
That’s why we’re looking for your help in spreading the word. Here are four things to
know about the switchover – and how you can help your loved ones:
Now is the time to inform and educate: ensure family members and friends understand
the switch, why it's happening, and how to prepare. Households will receive at least four
weeks' notice before switching.
1.
It’s easy – and comes with added benefits, too: switching is simple, requires no extra
cost, and includes features like spam call blocking for enhanced security. BT’s Enhanced
Call Protect prevents around 20,000 scam calls a day.
2.
Notify us of their circumstances: if you or someone you know has additional needs, a
Telecare device or healthcare pendant, or feels they need extra support with the
switchover, contact your home phone provider. Free engineer visits and battery backups
are available to ensure a smooth transition.
3.
What if they don’t have broadband? A dedicated landline service will be provided to
maintain traditional landline functionality without requiring broadband.
Have questions or need help? Visit the Connected Together website
or if you’re a BT customer, call 0330 1234 150.