I pulled that from the Register, Steve, where it had been featured as a great example of how to make things as difficult as possible for ordinary folk. But it's far from alone; we're all going to have to get used to 'smart' gadgets which are often anything but, and manufacturers need to start realising that they should get ordinary folk to test their procedures before releasing them on the public.
Most TVs, for example, are now 'smart', but are very insecure and often when they automatically download updates, you can lose some essential services.