I agree with Yorkie as I feel strongly that, in this case, the toll keeper could very well be the only person the visiting driver speaks to in the town. The more he chats and gives out information, provided other cars are not waiting, the better. This was one of my favourite soapbox arguments years ago when there were car park attendants. Invariably bad tempered grumpy old men who gave a terrible impression to the visitor who would remember the town for years---for all the wrong reasons.