I have a personal and a business account with Santander.
To pay cheques into the Personal account I have to use the cash machine inside.
To pay cheques into the Business account I have to use the cash machine outside.
When I questioned it I was told "that's just the way it is" ... cue Bruce Hornsby!
That's crazy, is there no counter service at all there?
Yes, counter service if I want to pay in cash. Always very pleasant and helpful.
Personal cheques - feed into the machine inside, confirm details, and it prints out a copy.
Business cheques - confirm details, cheques into an envelope and post into machine outside.
They couldn't answer why the inside machine wouldn't handle business accounts!
Not a problem to me, just curious!!!