My husband was on the Priority Register & they sent us a message advising us the water was going off & to store as much water as we could, which we did. When we were down to the last few litres I called to ask how much longer would it be before we had water delivered, to be told he wasn't on the Priority Register.
I explained that we had had two telephone calls giving us updates as we were on the register & she repeated he wasn't on the list, but would I like her to register his information, which she did. She then said she didn't know when there would be a delivery as people on dialysis at home etc would come first.
We never got that delivery & had to depend on friends & family living in Dwygyfylchi & Llanfairfechan to keep us supplied, as they were still on.
I discovered yesterday they had delivered to a holiday home in my street twice. Where was the fairness in that & I'm very angry about it.
Our Local Ward Councillor contacted The Senedd in the first 24 hours we were off, asking for help as Welsh Water had nothing in place for an incident such as this. They didn't reply & I'm even more angry about that.
Welsh Water are an absolute disgrace.
