I fancied a visit to 'Characters', a supposedly new type of eating experience in Llandudno.
They encouraged bookings and enquiries via Facebook, so we dutifully sent a message and a booking request.
After a few days, we heard nothing at all, so I resorted to the old-fashioned method of phoning them to ensure our booking was secure.
Sadly, we were met with a very terse 'sod-off, we are busy, please phone back later' type of reply.
No, we won't be doing that... instead, we will give our 'hard-earned' to businesses such as The Seahorse and others who know how to nurture custom and treat potential customers with a modicum of respect and courtesy.
You know what? In Winter, they will be desperate for customers and Characters will be phoning ME back to solicit my custom.
I think I might be just a little too busy, giving my cash to their competitors.
On top of that, when my customers ask me to recommend a place to dine, as they do numerous times a week, what shall I be telling them?
What did Julia Roberts say to the obnoxious sales-girl in the film Pretty Woman? 'Big Mistake... Huge'
