Lovely day at Rhos on Sea, a little shopping with a dear friend and we decided not to have an indoor lunch but went to the Aristadeli (the old bank building and got salads and takeaway drinks all for 4.40 each.
The Mrs and me dropped into the Deli this afternoon and found it attractively set out, a good variety of produce and an interesting menu, which on this occasion we did not sample.
It is just a pity that similar enthusiasm as must have been put into the organising, was not reflected by the sole person "minding the shop"! When we entered the shop was empty and the girl behind the counter either did not notice us, or we were invisible or she just didn't have any training in customer service. We did not receive any greeting or any offer of assistance. To save the silence deafening us I voluteered, "We've just heard about you being here and have popped along to have a look round."
What a wonderful buying signal - that was totally ignored, as was the opportunity to make a sales pitch about what they sold and encourage a possible new customer.
During our look round I chose some chilli peanuts and proffered these at the counter to make my payment. "60 pence." - I offered a £2 coin - "£1.40 change." No please, no thank you, no smile, definitely no training, probably no future!
As we were leaving another person entered and went into the back of the shop, I wonder if she was the person whose money went to set up the business?
