I went to Maesdu office at 7.15am today.... and waited 10 minutes while they searched , only to be told there was nothing for me.
I asked them to double check as I KNEW that various items had been sent to me.... and after another 10 minutes wait, mysteriously 7 items were handed to me.
When I queried why this happened, I was just told ..''take a look in there mate, its piled high...chaos''
Thats not a good reason to send people away empty handed (which did happen to several others while I was there) ...
So.... don't accept the first answer if its a NO.