Correct,
You see for many decades there has always been a bus depot in Llandudno Junction where drivers used to change shifts at the bus stops surrounding that depot.
Since it closed down not too long ago, drivers now seem to use company cars to travel to designated locations for a change of drivers.
The last time it happened to me was outside Maesdu Golf Club.
It was a strange experience because the driver just sat at his wheel and did not inform passengers what was happening.
We thought his bus has broken down until a replacement driver arrived after five minutes in the company car.
If the system is not working then the management of Arriva Buses need to know and I am sure they would have welcomed your feedback.
If you still have your bus ticket then it may not be too late to phone and complain.