Incompetence in Councils is an interesting subject. If you put "dealing with incompetence in local councils" into Google it returns an extremely long and ultimately depressing list.
If I were to guess, councillors hide behind the paid staff, and thus deflect blame. It's telling that apart from a single instance we've never had any CCBC councillor with sufficient courage to some onto this forum, despite our offer to give them their own board. where they can remove posts for unacceptable behaviour ,and were we would, as well, monitor the quality of post input.
We did have a local Bobby, once, but he experienced a lot of trouble from a single contributor on here, now deceased. This forum is moderated and we don't accept nastiness or vitriol, so what's stopping a councillor from stepping up? I suspect it's simple: fear.