I seem to recall that Nat West ran an advertising campaign to entice people to bank with them, rather than online banks such as First Direct.
They made out they are the community bank, a friendly human approach... and they were OPENING MORE branches, with extended hours so that they were a convenient High St experience.
Nothing could be further from the truth. I don't know how they get away with it.
In my main bank, The Halifax, every week they try to coerce me to use the paying in machines, and every week I firmly and politely refuse.