Too busy recently to ATTEMPT to use the Gym and Pool, but also remember the Pool has been out of action for several weeks due to the moveable floor not functioning.
So, tonight it was time for me to try again.
To leave nothing to chance I phoned up at 6pm, and clearly said I was looking to use to gym AND the pool, and I was assured everything was fine.
30 minutes later, I tentatively walked in, handed over my membership card with trepidation.... and wondered what excuse they could dream up this time to prevent me using the facilities for which I so handsomely pay.
I wasn't disappointed! I was immediately told, 'Sorry Sir, you can't use the gym.... it's been closed to all users, as the air conditioning has not been working, and its Health and Safety!'
Apparently, the gym cannot be used in temperatures over 22 degrees.
After recovering from the shock, I pointed out that it was now much cooler, but the decision had been taken earlier in the day!
To add insult to injury, the girl on reception didn't recall my phonecall, despite admitting it must have been her that took it.
The Duty Manager, bless her, did her best to apologise, and calm me down.... but the over arching issue still remains, that those who PAY (by several means, including taxes, and subscriptions), can rarely make use of these inadequate and badly managed facilities. It's just not good enough, and it's actually getting worse.